Refund policy

Returns, Exchanges & Refunds

We want you to love your NOT FOR YOU pieces. If something isn't right, you can request a return or exchange within 14 days of delivery.

Before You Return

All returns and exchanges must be arranged with NOT FOR YOU customer support first. Please contact us at support@notforyou.ae or +971 4 581 3602 with your order number and the item(s) you would like to return or exchange. Our team will create your return or exchange request and send you the next steps.

Please do not send items back without contacting us first, as they may not be accepted or may be delayed.

Return Conditions

To be eligible for a return or exchange, items must be:

  • Requested within 14 days of delivery
  • Unworn, unused and unwashed
  • Undamaged, with all original tags attached
  • Returned in their original packaging

All returned items are inspected when they arrive at our warehouse. Items that do not meet these conditions may not be approved.

How Exchanges Work

We do not swap items at the door. To exchange an item for a different size, colour or product:

  1. Your original item is returned to us and inspected.
  2. Once approved, we issue you a store-credit voucher equal to the value of the returned product.
  3. You use the voucher to place a new order for any size, colour or product.

Your new order is treated as a normal new order, and the standard shipping rates shown on our Shipping Policy and at checkout apply.

UAE Orders

Change of mind, size, colour or product

  • We can arrange collection of your item from your address for an AED 25 return collection fee.
  • The AED 25 return collection fee is paid in cash directly to the courier at the time of collection.
  • Once your item is received and approved, you will receive a store-credit voucher equal to the value of the returned product only. The original delivery fee and the AED 25 return collection fee are not included in the voucher.
  • When you place a new order with your voucher, standard shipping rates apply to your new order. UAE orders of AED 500 or more qualify for free delivery.

GCC Orders

Change of mind, size, colour or product

  • The UAE AED 25 return collection fee does not apply to GCC orders.
  • You are responsible for the return shipping cost and any applicable customs or duties.
  • Once your item is received and approved, you will receive a store-credit voucher equal to the value of the returned product only. The original delivery fee is not included in the voucher.
  • When you place a new order with your voucher, the current GCC shipping rates shown on our website and at checkout apply.

Wrong, Damaged or Defective Items

If you received the wrong item, the wrong size, or a damaged or defective product, please contact us at support@notforyou.ae or +971 4 581 3602 within 14 days of delivery, with your order number and photos of the item.

For UAE and GCC orders, NOT FOR YOU will arrange the collection and replacement at no extra cost to you.

Store-Credit Vouchers

  • Approved customer-requested returns are refunded as a store-credit voucher, not to the original payment method.
  • The voucher covers the value of the returned product only. Delivery fees and return collection or shipping costs are not included.
  • Vouchers can be used on any size, colour or product on our website.

Return Address

Only send your item once your return request has been confirmed by our support team.

NOT FOR YOU / RoboStores LLC
28B Street, RoboStores Warehouse
Al Quoz Industrial Area 3
Dubai, United Arab Emirates
Warehouse contact: +971 52 465 8187

The warehouse number is for return deliveries only. For any questions about your order, return or exchange, please contact NOT FOR YOU customer support.

Questions?

Contact NOT FOR YOU customer support at support@notforyou.ae or +971 4 581 3602.