Shipping policy
Shipping & Delivery
We aim to deliver your order as quickly and smoothly as possible. All orders are shipped from Dubai, UAE, with DHL Express to the delivery address provided at checkout. You will receive SMS and/or email updates about your order.
Shipping fees are calculated at checkout based on your delivery country and the total weight of your order, and are shown before you complete your order.
Order Processing
Please allow 1–2 business days for us to prepare your order before it is dispatched. This is in addition to the delivery times shown below.
- The order cut-off time is 4 PM (UAE time). Orders placed after 4 PM are processed from the next business day.
- DHL does not collect on Sundays.
- Orders are not processed or delivered on official public holidays.
Shipping to the UAE & GCC
Free shipping on all UAE orders of AED 500 or above. Free shipping applies to deliveries within the UAE only.
All prices are in AED.
| Country | Up to 1 kg | 1 – 3 kg | 3 – 5 kg | Delivery After Dispatch |
|---|---|---|---|---|
| United Arab Emirates | 20 | 25 | 30 | 1–2 business days Remote areas: 4–8 business days, depending on the destination |
| Saudi Arabia | 75 | 110 | 135 | 2–3 business days |
| Oman | 75 | 110 | 135 | 2–3 business days |
| Kuwait | 75 | 110 | 135 | 2–3 business days |
| Qatar | 75 | 110 | 135 | 2–3 business days |
| Bahrain | 75 | 110 | 135 | 2–3 business days |
Shipping to the Rest of the World
All prices are in AED.
| Destination | Up to 1 kg | 1 – 3 kg | 3 – 5 kg | Delivery After Dispatch |
|---|---|---|---|---|
| Jordan, Lebanon | 75 | 110 | 135 | Varies by location |
| Egypt | 70 | 90 | 125 | 4–6+ business days |
| Morocco, Algeria, Tunisia | 155 | 200 | 300 | 4–6+ business days |
| Asia / India | 95 | 125 | 165 | 2–4 business days |
| EU + UK Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom |
105 | 145 | 195 | 1–3 business days |
| Switzerland & Nordic countries Switzerland, Denmark, Finland, Iceland, Norway, Sweden |
115 | 155 | 205 | 1–3 business days |
| Australia, Turkey | 115 | 155 | 205 | Varies by location |
| USA, Canada | 125 | 165 | 225 | Varies by location |
| Latin America Mexico, Central & South America, Caribbean |
125 | 165 | 225 | 4–6+ business days |
For orders over 5 kg, or for countries not listed above, please contact us at support@notforyou.ae before placing your order.
Delivery estimates may vary by destination and location, and may be affected by customs clearance, courier operations, public holidays, weather or other unforeseen circumstances.
Customs, Duties & Taxes
Orders shipped outside the UAE may be subject to import duties, customs fees and local taxes charged by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the customer. They may be collected by DHL upon delivery. We are not able to predict or control these charges, so we recommend checking with your local customs office before ordering.
If a shipment is refused because of unpaid duties or taxes, any return shipping costs and charges may be deducted from your refund.
Order Tracking
Once your order has been dispatched, you will receive an SMS and/or email with your tracking details, where available.
Delivery Address
Please make sure your delivery details are accurate and complete. Once an order has been dispatched, changes to the delivery address may not be possible and may result in additional delays or charges.
If delivery cannot be completed because of incorrect or incomplete information provided by the customer, additional delivery attempts or charges may apply.
Questions?
For any questions about your delivery, contact NOT FOR YOU customer support at support@notforyou.ae or +971 4 581 3602.